Frequently Asked Questions
Everything you need to know about your Ask & Embla experience.
What materials are your jewelry and body pieces made of?
We prioritize high-quality, biocompatible materials. Our collection features 316L surgical-grade stainless steel, 14k/18k gold plating, titanium, and ethically sourced organic materials like wood, stone, and bone.
How do I determine my correct size for hangers and plugs?
We provide a comprehensive Size Guide on each product page. We recommend using a digital caliper for the most accurate measurement of your current gauge before placing an order.
How long will it take for my order to arrive?
Standard international shipping typically takes 7-15 business days, while express options arrive within 3-5 business days. Please note that processing time at our warehouse takes an additional 1-2 business days.
What is your return policy for body jewelry?
Due to hygiene and safety standards, we can only accept returns on items that are still in their original, heat-sealed tamper-proof packaging. Once the seal is broken, the item is no longer eligible for return.
Do you offer worldwide shipping?
Yes, we ship to most countries globally. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and chosen shipping method.
How should I care for my jewelry to prevent tarnishing?
To maintain the longevity of your pieces, avoid contact with water, perfumes, and harsh chemicals. Store your jewelry in a cool, dry place, and use a soft microfiber cloth for gentle cleaning.